Posts Tagged "Advice"

WXW Forum17 0

WXW Forum17

Posted by on Jun 16, 2017 in Blog, Events, Featured

WXW Forum17 Wednesday, October 25, 2017 SAVE THE DATE! Date: October 25, 2017 Time: 8:00 am – 5:30 pm Location: Washtenaw Community College – Morris Lawrence Building 4800 East Huron River Drive, Ann Arbor, MI 48105 CALL FOR FORUM17 PROPOSALS Share your wisdom and participate as a fantastic facilitator at WXW Forum17.  We are seeking amazing women to lead facilitated workshops.  Come be a part of the celebration of women in...

Learn More

Listen to Your Clients or Lose Your Business

Posted by on Mar 21, 2017 in Blog, Past Events

Listen to Your Clients or Lose Your Business May 18, 2017, 8:00 AM – 10:00 AM A fundamental need of most people is to feel appreciated and this especially applies to customers. Seventy six percent of consumers view their experience as the basis for how much a company values them. If you have lost business to a competitor, it could be that your customers felt ignored. Why should anyone attend this workshop? Statistics reveal that businesses fail to resolve consumer problems 50% of the time even with an experienced customer care staff. News of poor service reaches twice as many people as news about a positive experience. Without ongoing customer service training, businesses will continue to come up short and will watch the competition abscond with their clients. This workshop will: Help participants gain insight to deliver celebrity status service; retain clients and attract competitor’s clientele. Engage the participants in role playing for the purpose of improving listening and communication skills with internal/external customers, the C-Suite, vendors and suppliers. Dig deep into the fact that customer service goes beyond the purchase of goods and services. It involves the activities before, during and after a prospect decides to buy. Reveal useful insight – get best value in placing the right...

Learn More

The Best Advice You’ve Ever Received

Posted by on Jul 9, 2013 in Blog

One of the comments that I frequently hear about  the savvy ladies who attend WXW events is that they’re smart, friendly and really helpful. Women have found new jobs, changed careers and made it through major life challenges with the support of WXW friends. That’s because WXWers know that sharing your own experiences and network will take us all further together. Let’s take a look at a few insights from Connect: Professional Women’s Network’s slideshow of the Best Advice You’ve Ever Received. The Best Advice You've Ever Received from Connect: Professional Women’s Network Now, it’s your turn. What’s the best advice you’ve ever received and how did it make an impact in your...

Learn More

Don’t Waste Time Feeling Guilty

Posted by on May 15, 2011 in Blog

Note: This is a guest blog post from Marisa Smith, President and Founder of the Whole Brain Group. I always feel guilty when I leave for a conference – is it going to be worth the expense and the time away from the office? Should I really be spending time and money “working on the business” when there are so many other pressing concerns in my inbox? I recently attend the Inc Magazine’s GrowCo 2011 Conference in Las Vegas with the usual worries running through my head. However, as I sat in our conference room after I returned, surrounded by my team engaged in lively discussion about customer service and company culture, I realized the worrying was the true waste of time. The next time you question whether or not a conference is worth it, ask yourself four questions: Will the office really fall apart without you? Is your company where you want it to be? Is there anything left for you to learn? Is there anyone left for you know? A stagnant company is a dead company – don’t let your worry about missing something at the office keep you from being inspired by the people and ideas we encounter at conferences like GrowCo or the WXW May...

Learn More