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Listen to Your Clients or Lose Your Business

Posted by on Mar 21, 2017 in Blog, Past Events

Listen to Your Clients or Lose Your Business May 18, 2017, 8:00 AM – 10:00 AM A fundamental need of most people is to feel appreciated and this especially applies to customers. Seventy six percent of consumers view their experience as the basis for how much a company values them. If you have lost business to a competitor, it could be that your customers felt ignored. Why should anyone attend this workshop? Statistics reveal that businesses fail to resolve consumer problems 50% of the time even with an experienced customer care staff. News of poor service reaches twice as many people as news about a positive experience. Without ongoing customer service training, businesses will continue to come up short and will watch the competition abscond with their clients. This workshop will: Help participants gain insight to deliver celebrity status service; retain clients and attract competitor’s clientele. Engage the participants in role playing for the purpose of improving listening and communication skills with internal/external customers, the C-Suite, vendors and suppliers. Dig deep into the fact that customer service goes beyond the purchase of goods and services. It involves the activities before, during and after a prospect decides to buy. Reveal useful insight – get best value in placing the right...

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Are You Making These 3 Wicked Awful Webcam Mistakes?

Posted by on Feb 25, 2017 in Blog

The web offers so many opportunities to connect with colleagues, clients, strategic partners and even your next boss! More and more you’re “meeting” people face to face via your webcamera. Skype, Google Hangouts, Ustream and video webinars let you connect, sell, interview and teach no matter where you’re located. But, with technology comes great responsibility! Next time you sit in front of your adoring public, follow these simple DOs so you DON’T make wicked webcam mistakes. 1. Stop SWIVELING There’s no sniveling in business and definitely no swiveling! This is a must whether you are on camera or in person. 99.9% of the population of the world will swivel if seated in a swivel chair. It is comforting to rock yourself from side to side. It’s an unconscious reflex but on camera it’s deadly. How sinister is a little swiv? You may cause motion sickness for your viewer! You’re drawing your viewer’s attention to your movement and away from your message! Distraction disaster. Unless you’re a mime, avoid this. You look nervous and unsure (even if you aren’t.) 2. Eliminate Background Noise Get rid of the background noise so they can hear you and focus on the brilliance you’re unleashing! Be aware of what is appearing behind you when you’re on camera. Is...

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Our Journey, Our Stories, Our Leadership 0

Our Journey, Our Stories, Our Leadership

Posted by on Feb 22, 2017 in Blog, Past Events

Our Journey, Our Stories, Our Leadership Stories make up rich oral traditions before even the development of the writing to transfer knowledge and shape future generations. Our lives are filled with stories that are amazing, funny, sad, intense, inspiring, and so much more. Embedded in our stories are essential truths about who we are, our talents and strengths, life lessons, and insights for greater wisdom. Storytelling is an increasingly important leadership art and skill. Impactful storytelling enable leaders to inspire and motivate talent, transfer knowledge in leadership succession, embed organizational values, build high performance teams, and generate positive connectivity. Our time together will reflect on stories along the journey to learn more about ourselves as leaders. We will identify and share stories to obtain feedback which will enable polishing our stories while developing our storytelling skills. Workshop: Please bring 2-3 stories to share and prepare to tell each one in less than 3 minutes. All Attendees will have an opportunity to exchange their stories and obtain feedback to further develop their storytelling skills. Some important take ways from our story time will be to: • identify important stories along our leadership journey; • describe different types of stories that every leader needs; • develop key storytelling skills • exchange stories...

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Zero to 6 Figures: How Planning & Relationships are the Key to a Profitable Business 0

Zero to 6 Figures: How Planning & Relationships are the Key to a Profitable Business

Posted by on Jan 27, 2017 in Blog, Past Events

Zero to 6 Figures: How Planning & Relationships are the Key to a Profitable Business Do you ever wonder how some small businesses are able to go from nothing to steady revenue in a short amount of time, while others struggle to ever get off the ground? Sarah Dew is here to share with you how she created her 6-figure consulting business working 20 hours a week in her first year of business. With a little planning and a focus on creating relationships in your business, Sarah will show you how you can too. This highly interactive and information packed workshop will help you create a plan to reach the goals you want to reach in your business. Whether you are just starting out, are hoping to transition from your 9-5 or have been in business for a while, you will leave this workshop with: 1. What you need and more importantly DON’T NEED in order for you to be successful. Offer, pricing and a clear understanding of how many clients you need in order to reach your financial goals. What the common distracters are in your business and how to let them go. 2. Relationships are the key to success. Where to find your core relationships, how to...

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Make 2017 Your Best Year Ever – One Day at a Time 0

Make 2017 Your Best Year Ever – One Day at a Time

Posted by on Jan 2, 2017 in Blog, Past Events

Make 2017 Your Best Year Ever – One Day at a Time January 19, 2017, 11:30 AM – 1:30 PM “How we spend our days is of course, how we spend our lives.” Annie Dillard Do you ever get to the end of the day and wonder what happened? Somehow you never got around to half the stuff you intended to get done. Why do our days so regularly get hijacked? And why is there never enough time?   While Nan cannot add more hours to your day, she can show you how, by making even minor shifts in your routines, you can not only make your time go further, you can reap huge benefits in the quality of your days. And of course, days add up to weeks, months and years. The rest of your life in fact! This event will be highly interactive – tapping into the collective wisdom in the room. You will walk out with a host of tips that are easy to implement right away. Drawing from research in the behavioral sciences we’ll: Create simple routines to begin and end your day so that you can: make sure what’s most important gets done increase your sense of joy and satisfaction Think of some habits you can develop during the day to: stay focused be your smartest self...

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WXW Merry Mingling 2016 0

WXW Merry Mingling 2016

Posted by on Nov 19, 2016 in Blog, Past Events

WXW Merry Mingling 2016 December 15, 2016, 4:00 PM – 6:30 PM Ring in the season with other women business leaders at WXW’s annual holiday mixer on Thursday, December 15th. This event offers non-stop networking, savory hors d’oeuvres, and tasty wine & beer. At 5:30 PM we will offer a celebratory toast to our attendees’ accomplishments in 2016. Again this year, we will be supporting the Women’s Center of Southeastern Michigan. If you would like to participate, please bring a donation for the Women’s Center. For more information about ways to support Women’s Center, please visit: http://womenscentersemi.org/donate/in-kind/ Join us on Thursday, December 15, 2016, 4:00 PM – 6:30 PM to relax and enjoy an informal evening to connect with local women business leaders and reconnect with women in the WXW community!     Agenda: 4:00 PM – 6:30 PM           Open mingling, networking, delicious hors d’oeuvres! Location Address: Babs’ Underground Lounge* 213 S. Ashley Street Ann Arbor, MI. 48104 * Enter through the double wooden doors between Vie Fitness & Spa and Three Chairs Cost: $15.00 per adult (includes delicious hors d’oeuvres!) Join us on Thursday, December 15th, 4:00 PM – 6:30 PM to relax and enjoy an informal evening to connect with local women business leaders and reconnect with women in...

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